Ocean Moving & Storage

My name is Cheryl and I recently had a move from ft lauderdale,fl to benton,il and decided to go with ocean moving& storage. The salesman was very helpful when it came to getting my quote and when the movers came they all looked very professional and all in uniform which I liked. I was ready when they came because they let me know ahead of time what I needed to have ready on my part which made it alot less stressful when it was all done I was happy to receive all of my things on time at my new place and the final price I was happy with because I had a few boxes I missed on my list and the price went up from the quote a resonable amount about 25 or 30 dollars. I would recommend them to others looking to move, I was very pleased.

Service cost: $1495

Our daughter was moving to NY from FL and we had made arrangements in detail what items needed to be moved to NY and which items to storage. Upon arrival of the movers who showed up 4 hours late after only calling us 1.5 hr after agreed time to tell us they had to unload a truck and than would come by..the movers walked in and without looking immediately came with their scam that we had more items and the person in charge started to order the property to be video taped. We learned the additional items that were actually less items as we had moved stuff out to our home, so less item to move. The movers wanted $ 1300 more and when I showed the list the man in charge became very obnoxious and my husband started to tape the movers as they without our approval taped us and the furniture.
We were told the walk from the truck was longer and there for $ 75 per trip to the truck would also be added. After all men walked out after telling my husband I was an F..B.tch the men came back over an hour later and than stating they agreed to the price as their boss ordered them to conduct the move. We have all proof on video tape and we have paperwork showing all items that needed to be moved and we had made arrangements with plymouth Van Line broker for some items to go to storage and that was of course an additional charge. The only positive thing was the manager or boss on the other side of the line for Ocean who in the end made arrangements so the move went through but even in NY the same scam was tried with later arrival and trying to get more money for having to walk further. My daughter had made arrangements for parking in front of the building but movers came 1.5 hr late and the spot was taken. Even though she was the first move that day to unload they workers showed up so much later with no notice.
Later the man became more friendly but clearly this is how they work. Try to scam you in paying more. The furniture arrived fast in NY but an almost brand new executive desk never came off the tuck as it fell in hundreds of pieces due to moving it on it side. Picture frames were also broken. Worst company we ever dealt with and we can't recommend them. If this is how they scam innocent people who can't stand up for themselves than better stay away as this is not how moving should be handled. We went through Plymouth Van Lines as a broker and will not use them in the future as they never even returned our call nor email. Stay away from these companies!

Service cost: $3400

WARNING to potential customers: do your research and at all costs, DO NOT BOOK OCEAN MOVING! They will lie and take advantage of your most vulnerable state during a stressful long distance move. Read reviews elsewhere (BBB, Yelp, etc.) - you'll see negative 1-star reviews (real customers) and positive 5-star reviews (probably employees and paid reviewers). My review is like MANY others and you'll see the similarity - they are repeat BAIT AND SWITCH offenders and are not looking out for their customers. They hide behind their pages and pages of paperwork and fine print despite what the initial salesperson verbally promises to get your business. Ultimately, they promise the world and deliver bad customer service and days of frustration before, during, and after your move.

Price - they said they'd match competitor's price, which they did initially, but increased the final price 2 more times - the typical "Bait-and-Switch". (Final cost was 25% increase from my initial quote, with inconsequential change to inventory)

Customer service - poor response, rude employees, transferred around company and never get the same person, no accountability for what was promised by sales person; ultimately did not make good on their salesperson's promise to provide a comparable price to competitor and hit 3-day target delivery date which was why I hired Ocean Moving & Storage

Pickup - driver arrived 2 1/2 hours late, inefficient, spent 2 hours on paperwork (which was not accurate to begin with), charged for additional inventory despite inventory being reduced

Delivery - driver arrived late, unprepared, lazy, flippant, and scratched my floors

Care of furnishings - boxes arrived smashed, furniture damaged (claim in process which takes 60 days to remedy).

Move size: 1 Bedroom Home Service cost: $3300

If I could give a 0 I WOULD! They lost a whole suitcase and box winter clothing including sentimental items that you can't buy again. The movers who setup the furniture put my kids beds together wrong and they fell apart luckily they weren't hurt because they would have a lawsuit on their axx. We had to put the beds together again and realized they didn't have the bottom slat which is the foundation to sturdy the top slats and screws were missing. We had to buy more screws. We also had screws missing for our dining room bench and the movers said we lost them when we never took them out the box they initially came in. All they were worried about was a tip and getting wet by the rain that was coming. Then, they were late they didn't come on the date we were told. Luckily, I hadn't started working yet. They make you want to go through the hassle of moving yourself. They were careless and charged all that money to only end with these results and missing things.

Move size: 3 Bedroom Home Service cost: $3600

I cannot condone the use of Cross Country Moving. Everything started out wonderfully with a seemingly awesome sales team member, Nick, calling me and introducing me to the company and making grand promises – price wasn’t too bad either. However, I was only moving about 500 miles and only packing a 1 bedroom apartment so wasn’t likely to be expensive no matter what. I decided to hire Cross Country with a guaranteed delivery date of Monday after pick up on a Saturday. This timeframe was communicated MULTIPLE TIMES. The disappointment starts the second the movers arrived. The actual movers were hard working, young guys who were very easy to work with. The issue was with my inventory list. I meticulously listed the items I had as well as their sizes to most accurately reflect the space needed on the truck, I did this with both Nick and went back and fourth with another Cross Country employee, Frank, to ensure I had given the absolute best estimate. Once even telling Frank I had to add/redact a few items and he said “that’s not enough to make a difference, no worries”. Well apparently it was because the day of the move, the price was hiked up and apparently now my items were taking up much more space.
The brunt of my concern is blatant lie I was told about my delivery timeframe. BEWARE! They will over promise and under-deliver just to get your business!! I was told my items would arrive Monday as this was such a short distance. I was verbally promised this MULTIPLE TIMES. However, my items never arrived on Monday and I received no communications (probably the scariest part because this is everything I own). So I called and not a single employee could tell me where my items were but that they would be delivered Wednesday or Thursday. Well on Wednesday after no communications I called and they said Thursday or Friday but still no one could tell me where my items were at the time. We can track millions of deliveries a day but no one at this company could tell me what warehouse or truck my items were in? RIDICULOUS. So in this meantime, I had to buy items I did not anticipate needing because my belongings should have been here. Used PTO on Monday for my anticipated delivery then had to take another day of PTO for the actual delivery. This is not easy or convenient which is the whole reason to hire movers in the first place.
Unfortunately it doesn’t stop there. When my items did arrive I was charged an additional $300 for stairs! The elevator had stopped working the day they got there which I understand is not the movers faults but had they gotten there on Monday or ANY day prior – the elevator was functioning and this cost would not have been incurred. You’d think they would understand but no one was available to speak with about this, so DO NOT rely on the 24 hour customer service line they brag about. As my furniture was carried in I noticed several of my items had been damaged. Any dresser/chest of drawers/night stand had tears on the corners, by couch had been ripped and several glasses/frames were broken even though the box was labeled fragile and professionally wrapped.
If you are looking for a safe and convenient moving service, THIS IS NOT IT!! Please contact me directly if you would like a better explanation because I cannot stress this enough!

Move size: 1 Bedroom Home Service cost: $2100

I’m starting with this, THEY RUINED AND DISRESPECTED MY LATE HUSBANDS FOLDED FLAG THAT WE WERE GIVEN AT HIS FUNERAL.

On Friday July 5th, three men showed up to my house 4 hours late, admitting it was because they were drunk and hungover. They also went back to the truck and smoked weed multiple times. They were hired to pack and load for a cross country move. A job they said would take 3-4 hours went all the way until midnight.

The packing is absolutely laughable. They literally THREW things into boxes. There was not a single ounce of care put into the packing job. Almost everything is broken. I have so many electronics missing.

I wish I could add pictures. This was absolutely horrible. And now I have to explain to my daughter why daddy’s flag is ruined.

I haven’t submitted my claim yet with the company, but that’ll be coming very very very soon.

-Ashton Burleson.

Move size: 4 Bedroom Home Service cost: $8800