Ocean Moving & Storage

I chose this company to move my 3 bedroom house as well as my sisters 4 bedroom house from fl to ct. The reason that I chose to go with Ocean Moving is because I felt really confident with my rep. She was thorough, detailed, and answered my questions the most honestly. All the other companies I spoke to were really pushy. I felt like they were just telling me what I wanted to hear. They were on time as promised. They took their time packing all 70 of my boxes. The movers were professional as can be. 2 out of 4 of them were with the company for about 4 years. You could tell they knew what they were doing. I think I only waited 2 or 3 days on delivery. everything was in once piece. I ended up tipping each mover $200. .

Service cost: $2500

WARNING to potential customers: do your research and at all costs, DO NOT BOOK OCEAN MOVING! They will lie and take advantage of your most vulnerable state during a stressful long distance move. Read reviews elsewhere (BBB, Yelp, etc.) - you'll see negative 1-star reviews (real customers) and positive 5-star reviews (probably employees and paid reviewers). My review is like MANY others and you'll see the similarity - they are repeat BAIT AND SWITCH offenders and are not looking out for their customers. They hide behind their pages and pages of paperwork and fine print despite what the initial salesperson verbally promises to get your business. Ultimately, they promise the world and deliver bad customer service and days of frustration before, during, and after your move.

Price - they said they'd match competitor's price, which they did initially, but increased the final price 2 more times - the typical "Bait-and-Switch". (Final cost was 25% increase from my initial quote, with inconsequential change to inventory)

Customer service - poor response, rude employees, transferred around company and never get the same person, no accountability for what was promised by sales person; ultimately did not make good on their salesperson's promise to provide a comparable price to competitor and hit 3-day target delivery date which was why I hired Ocean Moving & Storage

Pickup - driver arrived 2 1/2 hours late, inefficient, spent 2 hours on paperwork (which was not accurate to begin with), charged for additional inventory despite inventory being reduced

Delivery - driver arrived late, unprepared, lazy, flippant, and scratched my floors

Care of furnishings - boxes arrived smashed, furniture damaged (claim in process which takes 60 days to remedy).

Move size: 1 Bedroom Home Service cost: $3300

Our daughter was moving to NY from FL and we had made arrangements in detail what items needed to be moved to NY and which items to storage. Upon arrival of the movers who showed up 4 hours late after only calling us 1.5 hr after agreed time to tell us they had to unload a truck and than would come by..the movers walked in and without looking immediately came with their scam that we had more items and the person in charge started to order the property to be video taped. We learned the additional items that were actually less items as we had moved stuff out to our home, so less item to move. The movers wanted $ 1300 more and when I showed the list the man in charge became very obnoxious and my husband started to tape the movers as they without our approval taped us and the furniture.
We were told the walk from the truck was longer and there for $ 75 per trip to the truck would also be added. After all men walked out after telling my husband I was an F..B.tch the men came back over an hour later and than stating they agreed to the price as their boss ordered them to conduct the move. We have all proof on video tape and we have paperwork showing all items that needed to be moved and we had made arrangements with plymouth Van Line broker for some items to go to storage and that was of course an additional charge. The only positive thing was the manager or boss on the other side of the line for Ocean who in the end made arrangements so the move went through but even in NY the same scam was tried with later arrival and trying to get more money for having to walk further. My daughter had made arrangements for parking in front of the building but movers came 1.5 hr late and the spot was taken. Even though she was the first move that day to unload they workers showed up so much later with no notice.
Later the man became more friendly but clearly this is how they work. Try to scam you in paying more. The furniture arrived fast in NY but an almost brand new executive desk never came off the tuck as it fell in hundreds of pieces due to moving it on it side. Picture frames were also broken. Worst company we ever dealt with and we can't recommend them. If this is how they scam innocent people who can't stand up for themselves than better stay away as this is not how moving should be handled. We went through Plymouth Van Lines as a broker and will not use them in the future as they never even returned our call nor email. Stay away from these companies!

Service cost: $3400

If I could give a 0 I WOULD! They lost a whole suitcase and box winter clothing including sentimental items that you can't buy again. The movers who setup the furniture put my kids beds together wrong and they fell apart luckily they weren't hurt because they would have a lawsuit on their axx. We had to put the beds together again and realized they didn't have the bottom slat which is the foundation to sturdy the top slats and screws were missing. We had to buy more screws. We also had screws missing for our dining room bench and the movers said we lost them when we never took them out the box they initially came in. All they were worried about was a tip and getting wet by the rain that was coming. Then, they were late they didn't come on the date we were told. Luckily, I hadn't started working yet. They make you want to go through the hassle of moving yourself. They were careless and charged all that money to only end with these results and missing things.

Move size: 3 Bedroom Home Service cost: $3600

I cannot condone the use of Cross Country Moving. Everything started out wonderfully with a seemingly awesome sales team member, Nick, calling me and introducing me to the company and making grand promises – price wasn’t too bad either. However, I was only moving about 500 miles and only packing a 1 bedroom apartment so wasn’t likely to be expensive no matter what. I decided to hire Cross Country with a guaranteed delivery date of Monday after pick up on a Saturday. This timeframe was communicated MULTIPLE TIMES. The disappointment starts the second the movers arrived. The actual movers were hard working, young guys who were very easy to work with. The issue was with my inventory list. I meticulously listed the items I had as well as their sizes to most accurately reflect the space needed on the truck, I did this with both Nick and went back and fourth with another Cross Country employee, Frank, to ensure I had given the absolute best estimate. Once even telling Frank I had to add/redact a few items and he said “that’s not enough to make a difference, no worries”. Well apparently it was because the day of the move, the price was hiked up and apparently now my items were taking up much more space.
The brunt of my concern is blatant lie I was told about my delivery timeframe. BEWARE! They will over promise and under-deliver just to get your business!! I was told my items would arrive Monday as this was such a short distance. I was verbally promised this MULTIPLE TIMES. However, my items never arrived on Monday and I received no communications (probably the scariest part because this is everything I own). So I called and not a single employee could tell me where my items were but that they would be delivered Wednesday or Thursday. Well on Wednesday after no communications I called and they said Thursday or Friday but still no one could tell me where my items were at the time. We can track millions of deliveries a day but no one at this company could tell me what warehouse or truck my items were in? RIDICULOUS. So in this meantime, I had to buy items I did not anticipate needing because my belongings should have been here. Used PTO on Monday for my anticipated delivery then had to take another day of PTO for the actual delivery. This is not easy or convenient which is the whole reason to hire movers in the first place.
Unfortunately it doesn’t stop there. When my items did arrive I was charged an additional $300 for stairs! The elevator had stopped working the day they got there which I understand is not the movers faults but had they gotten there on Monday or ANY day prior – the elevator was functioning and this cost would not have been incurred. You’d think they would understand but no one was available to speak with about this, so DO NOT rely on the 24 hour customer service line they brag about. As my furniture was carried in I noticed several of my items had been damaged. Any dresser/chest of drawers/night stand had tears on the corners, by couch had been ripped and several glasses/frames were broken even though the box was labeled fragile and professionally wrapped.
If you are looking for a safe and convenient moving service, THIS IS NOT IT!! Please contact me directly if you would like a better explanation because I cannot stress this enough!

Move size: 1 Bedroom Home Service cost: $2100

I’m starting with this, THEY RUINED AND DISRESPECTED MY LATE HUSBANDS FOLDED FLAG THAT WE WERE GIVEN AT HIS FUNERAL.

On Friday July 5th, three men showed up to my house 4 hours late, admitting it was because they were drunk and hungover. They also went back to the truck and smoked weed multiple times. They were hired to pack and load for a cross country move. A job they said would take 3-4 hours went all the way until midnight.

The packing is absolutely laughable. They literally THREW things into boxes. There was not a single ounce of care put into the packing job. Almost everything is broken. I have so many electronics missing.

I wish I could add pictures. This was absolutely horrible. And now I have to explain to my daughter why daddy’s flag is ruined.

I haven’t submitted my claim yet with the company, but that’ll be coming very very very soon.

-Ashton Burleson.

Move size: 4 Bedroom Home Service cost: $8800

This company was brokered out to me by PeaPack and Moving (I placed a separate 0 star rating for them here too). I paid for an early bird pickup at 6 am, and then they didn't arrive til 10am that day, which caused endless complications for my following 14 hours drive to my new place. They completely neglected one box that had red FRAGILE stickers ALL over it and broke everything inside. Looked like the box was kicked at full power it was so awful. They broke MANY of my things and took an entire month to deliver my stuff. Not ONE person from this company (nor PeaPack) told me it could take 3-4 weeks until the truck was completely packed and I was handed the paperwork to sign, and I read it myself in the paperwork. I was only told by one person at PeaPack that it would take 4 DAYS. So I had 6 days of belongings that I brought with me in my car. I don't even know how much money I had to spend to re-buy stuff I already had while I waited a month for everything to come. The claims department is completely impossible to get through with all of the tiny things you have to abide by and provide in order for them to reimburse you anything. Of course it's that difficult on purpose so that people don't finish submitting their claims. Sheri was the customer service lady and she was very rude and unprofessional to me, even when I was being patient and kind.

Move size: 1 Bedroom Home Service cost: $2800

Ocean Moving and Storage masquerades as a legitimate businesses. Customer service reps are rude, lousy, lying employees. That forge signatures on contracts. Below is a article that defines the owner Itai Carmels reputation. Google his name there are a lot!

South Florida Moving Company and Owner Assessed $275,000 for Deceptive Practices U.S. District Court for the Southern District of Florida issued a final judgement as to liability and order of stipulated permanent injunction against Itai Carmel and his company, Ocean Moving & Storage Corp (Ocean Moving). The judgment ordered Carmel and Ocean Moving to pay $175,000 in civil penalties and restitution, as well as $100,000 in legal fees and costs.

DOT-OIG and the Consumer Protection Division of the Florida Attorney General’s Office conducted the investigation that led to the Federal civil filing.

Move size: 2 Bedroom Home Service cost: $5500

This company is unreliable and unprofessional.  They use subcontractors and are difficult to deal with.  Furthermore, their prices are not competitive, especially considering what you may have to deal with.  Overall, I would not recomend this company. During my moving experience, the pick-up driver arrived in an unmarked truck and refused to provide identification.  He became very hostile and argumentative to the point where I had to call a Sheriff to resolve the situation.  The driver also insisted I sign blank paperwork before moving anthing, and misrepresented damages on my furniture.  Upon arrival, my furniture contained several damages not previously present for which the company will not cover. The driver also indicated he can accept a personal check upon pick-up, which they do not, which caused a conflict with delivery times and payment.  This company lacks efficient communication, professionalism, and reliability.  You will greatly regret choosing this company for your move.

Service cost: $2152

I hired ocean moving and storage for my move from Boston to Ft.Lauderdale. I would rate them a zero if possible and wish I knew they had a better business bureau rating of an F  (look it up!) before going with them. Thats my summary..Here's my detailed experience:  I got a quote of 2.99 per cubic ft. I happened to called again and spoke to Reg who promised me he could not go lower than 3.00 per cubic ft. Same company, 2 different prices in quotes for the same items. The manager had to reconcile the problem (by giving me the higher rate). Their contract says no hidden costs.. Read closely. They charge an elevator fee, a long carry fee, AND a stair fee for EACH flight of stairs. After reading these, I negotiated a waiver of the elevator fee as well as packing my flat screen tv before moving day. My quote was just under 1,700.

On moving day they argued with me over what the salesman called items on the inventory paper (ex a dresser vs a bureau) immediately telling me my quote was wrong. They tried to additionally charge me fees including:-fuel charges (not included in quote)-$200 for a long carry fee-packaging my microwave (although I already took out the plate)-shrink wrapping my couch (although the contract clearly states they will cover large items with protective blankets) My final cost to leave Boston jumped to 2,300. That's a 600 difference! I had a 12 day gap between my move out date and the day I needed my furniture delivered. I waited for the driver to call me. No call. I had to call THEM on the anticipated delivery date only for Eli ( the dispatcher) to explain the following.. This company has an office/warehouse in Pembroke Pines and the truck with my stuff headed to FL shortly after loading up. Instead of unloading my items into their warehouse and storing (which is supposed to be free for 30 days) for less than a week, they kept it ON A TRUCK! Driving it to Boston, picking up other items and making me the last delivery as they head back down since I'm close to their warehouse. 

I was willing to rent a uhaul truck and pick my items up from the truck but they were in north Carolina at the time. 3days later (a Saturday): The driver called to tell me he may be able to deliver my items late in the evening Sunday. Desperate (from sleeping on the floor for 4 days, eating drive thrus, canceling all of my cable/Internet set up appointments, having a week's worth of clothes lasting an additional week, and needing to start a brand new job on Monday morning with no work clothes) I explained how late the delivery was and if he could do anything at all to get it here earlier I would appreciate it. He responded by telling me I signed a contract giving them up to 10 business to deliver after the date I specified and that if I didn't have his payment in cash when he arrived Sunday night (including any additional fees they might find on the delivery site) he would not begin to unload my items from the truck. The highlights:-2 different quotes from the same company-actual cost was almost 700 more than quote..

MANY additional fees not in quote-kept items on a truck making several trips along the east cost.-FOUR DAYS LATE (which they are allowed to do via their contract). Don't plan on needing anything you're moving for at least 2 weeks after your delivery date including bed, pots, clothes, shoes. Again, please look up their better business bureau. I wish I had known about the 43 prior complaints.

Service cost: $2300

The bad decision became apparent on the day of pickup.  They were one man short and it took them 6 hours to pickup a 2 bedroom apartment.  Despite the guarantees, some of my items were damaged in transport, mainly due to their incompetence.  Read the fine print, the insurance is a joke.  As others have mentioned, get someone to go to your place and appraise your stuff.  I was told they have to charge for tape too, despite how gratuitously they use it throughout the move.   In general moving companies are a rip-off.  For some reason they keep mentioning that they charge by cubic foot, but in reality they just count boxes.  Their boxes might I add, anything else is a guesstimation.  In regards to the damages, let me just say I am glad I packed all of my expensive electronic items in their original box.  Most of the item they packed had some form of damage.  In particular, my brand new washer and dryer set had multiple dents on the top and sides.  For some reason, they had the brilliant idea of packing pieces from one of the beds with the screws still attached to the wood boards, and then they also placed parts from my desk in the same box.  Those pieces from the desk were ruined.   As I mentioned, the worst experience ever.  I was charged about $600 more than was quoted, and the guy had the nerve to ask me for a tip.  Ridiculous. I was told that if I provided an address my items would be shipped.  Despite this, I took them 23 days to make my delivery, after I called to inquire about the where abouts of my move.

Service cost: $2329

 This is a straight-up scam. When Oren, the driver, arrived (a day late), he told us it didn't matter at all what Jessica, our sales person and customer service rep, had said. If we wanted our furniture moved, we would have to pay $600 additional dollars, and $150 of that had to be in cash (which went straight in his pocket). When we called Jessica, she said she no longer had access to our accountant, her job was to sell, and she had done that. She falt-out lied about when it would be delivered and the cost of the move. When we tried to talk to the dispatcher, he was extremely rude. Also, half of the total sum had to be paid in cash, which was news to us when Oren  said that (Jessica, when asked, said she had no idea how the finances worked - not her job).
When they arrived, it was a driver in an unmarked 18-wheeler (it had been an Allied moving van, but that had used black spray paint to remove the name) and two 100-pound students from Kazakstan who never moved anything before. While they were nice, they had no idea what to do, but at least there was minimal hassle. No bullying on this end. Boxes were pretty much destroyed, and there were a few broken plastic containers, but at least everything was there. They did tried to tell us that they would need to hire a smaller truck to transport stuff to the apartment, but we told them no, and that idea vanished quickly. They also showed up with no tools to put furniture back together (something Oren had said that they would "of course" do), but luckily, we had some tools, and, because they were nice kids, they put it back together. Really, though, after all the hassle on the front end, we felt pretty lucky on the back end, all things considered.
There is a reason that  everyone is so negative on this company and that their better  business bureau grade is an F. Like we said, it's a scam with lots of untraceable cash involved. Lord help you if you move with them.

Service cost: $1555

Beware of this shady company!! The sales rep initially quoted me $900 for a 600 mile move. Once they arrived they doubled the price stating that my couches were too large (my couches are very small and inexpensive). The sales rep also told me totally different information than the movers and head guy was a rude douche bag. "Dispatch" was filled with more than a few idiots and they that no real reason for raising the price. How a computer could valuate my couches at half the normal size of a standard couch set is beyond me! This is the company you want if you want to be lied to, disrespected, and If you'd like to waste sun your of your time! I usually don't take my time to do reviews but I'll take my time to do it on every website I can in order to allow others to learn from my mistakes. If I could I would rate them less than 0 stars.

Service cost: $1700

Customer satisfaction is absolutely not this companys top priority! After being guaranteed a drop off date by one of the dispatchers, it was later found out that she was unable to guarantee a date. When we called back the next week to see where in the world my belongings were, the dispatcher was no longer working for the company. I'm 22 years old and moved from home to Chicago for a new job. My mother flew out with me to help me unpack and had to leave before the movers got here because of how long we had to wait on them. They picked up my belongings almost two weeks before they were delivered. I'm in a new apartment, in a new city, with no bed, furtniture, or clothing because of this company. The movers are unprofessional and unless you have a translater nearby, good luck understanding anything they say over the phone. The date of my delivery changed from a Saturday, to a "maybe" Monday or Tuesday, to Wednesday. It is now Thursday and I am still waiting for my belongings to be delivered. Never use this company if it can be avoided, it will save you much stress and a lot of sleep!

Service cost: $800

Travesty from the start!! I tried to give this company a month to show even the slightest bit of integrity to return my missing items. I have been more than patient and understanding, but I now feel obligated to write my first complaint. I doubt this ultimately results in me getting my stuff back but at the very least, hopefully after reading this others won’t make the same mistake and potentially lose things that are important to them. I had my doubts from the beginning, especially after reading some of the reviews on Better Business Bureau, but the sales rep Shawn continuously assured me that this company is reliable and all of their employees are well trained professionals. In retrospect I sincerely regret not taking those reviewers’ advice. The movers were scheduled to arrive at noon, but the driver (Oren) and two other men (who didn’t speak any english) came at 7:30 AM. I was not prepared for them to be there so soon, but the driver insisted that they had other jobs and had to be on their way. They loaded the majority of my things onto the truck, and the driver told me that it was over the cubic footage that the rep Shawn and I had come up with. We did an itemized inventory to come up with the initial cubic footage, and Shawn stated that any additional cubic feet would cost $2.35 more per. Well, the driver wanted to charge me 1.5X over the quoted price. It wasn’t until I insisted that the driver speak to Shawn (who didn’t want to speak with the driver) that the driver changed it back to the original price. When they were finishing up with loading my belongings onto the truck, there were two very large boxes remaining that were extremely heavy. The driver said that he had to charge me a $100 handling fee per box because of how heavy they were. I reluctantly agreed, because of the extra fee and the personal value of these boxes (which contained my entire library of books, important notes, and papers that took years to compile!). In Florida, the driver arrived extremely early again, but this time ALONE, with no help. I asked him where the other movers were, and he said that in NC he used illegal workers that he found sitting outside of Lowes/Home Depot (which apparently is standard practice per the driver), and that he went around Tampa that day but couldn’t find anyone to work since it was a Sunday (ironic, because Shawn repeatedly stated that they use licensed trained professionals). The driver moved all of my belongings (3 bedroom house) alone! After getting everything in, I noticed that there was a large number of my belongings that were damaged. Things like deeply scratched dishes, chipped wooden furniture, and a shattered glass end table. I understand that those sorts of things happen when you move, but these are supposed to be professionals, and there was only one person unloading that day. The biggest issue I had was that that my large L-shaped desk and hutch was completely destroyed (and had to be discarded), and the two large heavy boxes that I had to pay the extra handling fee for were not there. The driver was on his way out, when I told him that I was missing the two boxes (he said he knew exactly which boxes I was referring to, since they were so heavy). The driver said that the boxes could only be in two places: either still somewhere on the truck mixed with another shipment that he could not go through at the time or at the warehouse in Atlanta (the only other place that they stopped). He said he was in a rush to get back to Miami and that they would send my boxes to me the next day (Monday 8/22/11). I called the company Monday, and they told me that they hadn’t located my boxes yet and to call back in a day or two and they will send it. I called numerous times and spoke to several people over the next two weeks with no results. Each time I called they said that they couldn’t find my boxes, or they would tell me to call back, they would put me on hold for extended periods of time, or just blatantly hang up on me. I was consistently yelled at by someone named Sal who was very rude and impatient when I would ask if they found my boxes. He said that he didn’t have the time to talk to me about my boxes and hung up on me on more than one occasion. Shawn would confabulate elaborate stories that were extremely inconsistent each time I spoke to him (and I had to call him out on several lies) and told me to just file a claim. I told him that I would much rather have my boxes back. Victor would also give me the run around and kept telling me to check back later. The dispatcher/owner Itai said that they ran a skip trace to locate the boxes and to keep checking in. After repeatedly being hung up on, told to call back because the “dispatcher was busy” and being given the runaround, I contacted the company one final time. When I was finally able to speak with someone, Shawn told me that I needed to stop calling, because the boxes were lost, that the owner told him that they will not be looking for my boxes any more and that I should just get over it and file a claim. I was and still am extremely upset. These boxes mean more to me than any anything. They could have taken or lost anything else, and it wouldn’t have upset me the way this did. Since then I’ve tried several times to file a claim, which would be obsolete to me since I would much rather have my belongings returned than receive a check for 60 cents on the pound of lost item, but the claims department site that I was directed to will not allow me to attach the lost boxes and the damaged items on my claim file. I have repeatedly attempted to call the company and file a claim with no luck. Ocean moving and storage company has not taken any responsibility for losing my belongings and have absolutely no remorse. I doubt my situation is an isolated incident which is why I’d like to do anything I can to get my stuff back or at the very least would hope that my scenario could somehow help others considering using this sorry excuse for a business to reconsider and heed the advice of the online reviews for this company. They shouldn’t be able act so rude, careless, and downright unprofessional without consequence. I don’t understand how two very large boxes that were extremely and memorably heavy could just vanish without anyone taking notice, and that this company will not put any additional time or energy to find it. Instead they drag me through the agony of continuously calling and stressing about losing the numerous books, notes, and paperwork that I have put many years of work into. These items are invaluable and irreplaceable to me and I will do whatever it takes to get this resolved and have them returned.

Service cost: $3200

My move was from NC to NJ and the delivery was not as smooth as I thought. Need a lot of followup and patience to hold.

Though my move had a few damages, my main concern was that the unnecessary pressure they create during pickup and delivery both.
Also I got a spoiled invoice which is no way readable and hence cannot be submitted to claim the expenses. When I tried reaching them to issue me a new invoice, I had a tough time and still having a touch time in simply getting an invoice for which I have already paid in full.

Regards,
Rahul Bafna.

Service cost: $1400

Horrible company. Please do not even bother to use this company. Victor g is going to deceive you with his great customer service in the beginning, and when the movers show up the nightmare will begin. The quoted price will vanish into thin air, and they will give you a ridiculous new price. The movers will damage your furniture and you will be ticked off during the entire experience. When you call Victor g to inform him about your experience, his nice personality will have vanished with the initial price that he quoted. You will have to get your money refunded through the insurance company or by taking them to court. I suggest using a reputable company such as American van lines, and not this chaos created into a so called moving company. Please read this review and all the others that have horror stories about this company. Don't do it!

Service cost: $1057

I recently moved my items from GA to OH with this scam laden company called Ocean Moving and Storage. They initially promised that they have their own trucks.My items were picked with the leading moving going to sleep in the truck whilst the non-english speaking hispanics moved my stuff.
After multiple changes to the date of delivery, my items got to its destination. My Inventory had been altered in my absence and my flat screen TV and a Canon camera stolen. I have been trying to get some recourse to the issue and the agent(Sal Carini,who will deceive you along everystep of the way)does not even reply to my emails anymore.
I WILL SAY THAT STAY A FAR AWAY FROM THIS MOVING COMPANY AS YOU CAN BECAUSE THEY WILL JUST PLUNDER YOUR VALUABLE PROPERTY AND URGE YOU TO GO FOR THE 60CENTS PER POUND INSURANCE.
DONT FALL FOR THIS SCAM!

Service cost: $5194

I gave the list of all my items and they gave a quote of $1800 with full packing included. The guy came in and midway of moving it will be 75% more than what was quoted. I accepted it as I had to vacate the apartment. Then he added packing charges and said that what I was told was not how it works, they always reestimate the packing. Then they charged elevator fees and long haul a-- another $200.
Once the truck was loaded, the sales person Shawn, doesn't wan't to talk. He rudely forwards it to dispatch, who are more rude. I was told I will get the items in 3 days, it took two weeks. Finally he arrives late and immediately charges me again for elevator and long haul which was not really a long haul. He would not even unload until I pay him.
Here comes the worst part, the only glass item I had was a glass table top, it was chipped. I had a book shelf and I kept on asking where it was and he said it is inside, once I gave him the money, he tells me to contact dispatch as he doesn't know where it is. As I write this I am still trying to work with dispatch and insurance.
The quote started at $1500, they added full packing for $300 and I said yes, the packing itself ended up being $650. I ended up paying $3100 in the end with a chipped glass top ($700) and lost book case ($150). I can go on and on, but will end here, beware of this folks.

Service cost: $3000

I can't stress this enough- DO NOT USE THIS COMPANY. They are the stereotypical rip-off movers. They wil provide you with an estimate and then upcharge you on every single thing(Yes Jessica I realize you were just trying to close a deal and scam the consumer)-even those things they've already included in the original like stairs and elevators. In my case the estimate went from $1277 to $1666 without so much as a heads up from the company. The delivery men(subcontractors who will tell you out of the gate "I don't work for Ocean") literally told me he would verify that I updated my inventory and call me back,he did not. He did however find it okay to charge me $180 for "materials-tape, blankets that are supposed to be provided per the contract", stairs-$175 when my estimate clearly states there are 3 floors. They even charged me twice for the first flight saying it's equal to 2 sets that to my knowledge were included on the estimate(because I can see them in my email) as well as elevator charges that are also listed on the estimate but they will say the actual amount wasn't included. He also left the remnants of the materials thrown on the floor along with water bottles that were for my family who was cleaning the place. He packed up my things and gives my family the bills with a new balance 400 more than what was in the contract. You call the office and guess what- No one wants to talk to you. They'll even try to convince you that the extra money they've charged is in fact legitimate. They did not provide an estimated delivery date so of course I get the call less than 24 hours prior til saying the delivery window is non-negotiable. They show up late and then proceed to hold my furniture hostage until I pay them an additional $150 to walk to the furniture from the truck because they don't want to block traffic and may have trouble getting out of the lot. How that is my fault, I'll never know. These people are scum. I called again and spoke to a Lora who first told me to have my leasing office assure her the mover wouldn't get a ticket-this was done and her response was well you owe us another $75 because we didn't charge you for the elevator(but it's listed on the estimate.right..). She then proceeds to tell me that because the driver "feels" that he "may" damage his truck he is refusing to move it. These people stood outside my building for an hour not doing anything including not speaking the me(the consumer) about what was going on. Lora then lies to me and says the leasing office told her that it wasn't possible to move the truck when I sat right next to him and listened to him tell her the exact opposite. She starts adding on additional charges and demanding cash for these services that aren't even necessary. I have to say this was the worst case scenario fo relocating. These people only care about money and do not know what customer service and intergrity are. I wouldn't recommend this company to anyone. PLEASE TAKE YOUR MONEY ELSEWHERE! Ocean Moving and Storage sucks to high hell. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF AND CARE NOTHING ABOUT DOING IT.

Service cost: $1827

I am completely and utterly dissatisfied with every aspect of service provided by this company with my move from Florida to North Carolina.  They advised that all movers are employed and screened directly by your company.  The movers that picked up my items in Florida were actually subcontractors that arrived in an unmarked Ryder truck.  Upon requesting identification, the driver refused and proceeded to become hostile and belligerent.  The situation escalated to no resolve at which point I called a local Sheriff. 
 
The second issue arose when the pick-up driver advised I can pay with a personal check or credit card.  Since I chose to pay with a personal check, the supervisor said they would not be able to deliver my furniture until it cleared.  Although I called the bank who verified the check cleared, the supervisor was not satisfied and the whole situation was a mess.  The delivery driver called numerous times saying he will not deliver my furniture, even when the supervisor and I had resolved the issue.  Basically, this company lacked efficient communication that resulted in unnecessary conflict and stress.
 
The third issue is with the damaged items upon delivery.  The delivery drivers were also subcontractors and even had the audacity to ask what company I was using.  I anticipate having similar difficulties with your company trying to resolve the issue with damages due to the fact that the pick-up driver insisted I sign blank paperwork prior to him moving my items.  This resulted in inaccurate representations of damages to my furniture.  My furniture is brand new and does not have any of the indicated damages. 
 
Overall, the lack of professionalism exhibited by this company during my move is repulsive.  Also, this company’s rates for moving are not any less expensive than others, especially considering their lack of professional service.

Service cost: $2040